Returns

Changed your mind? That's okay

You have the legal right to change your mind within 14 days of receiving your parcel, without giving any reason. You let us know, send the product back, and we refund you in full.

How to do it, step by step

1. Write to us at [your contact email], within 14 days of receiving the parcel, saying you want to return the product (a simple message is enough: "I'd like to return order #…").
2. Pack the product, in its original packaging if possible, and send it back to us at [your return address], within 14 days of letting us know.
3. We refund you within 14 days of your return notice, to the card you paid with.

Who pays for the return shipping

The cost of sending it back is covered by the customer [or: by us — pick one and say it clearly].

What can't be returned

[If this applies to you — e.g. personalised products made to the customer's order, or unsealed food products. If it doesn't apply, delete this section.]

Product arrived damaged?

That's not a return, that's on us: write to us with a photo within 48 hours of receiving it and we'll replace it or refund you, at no cost to you.