Terms and conditions
Last updated: [date]
1. Who we are
This shop is run by [business name — e.g. My Little Workshop Ltd / Jane Smith, sole trader], with its registered office at [registered address], registered under no. [company / trade register number], VAT / tax ID [VAT or tax ID]. You can write to us at [contact email] or call us on [phone].
2. What we sell and how you order
We sell the products shown in the shop, each with a description, a photo and a price. You place an order by clicking "Buy", filling in your delivery address and paying by card on the secure Stripe page. The order counts as accepted when you receive the confirmation email. If a product is no longer available after payment, we let you know and refund you in full.
3. Prices and payment
Prices are shown in euros and [include VAT / do not include VAT — the business is not VAT-registered]. The delivery cost is shown separately, before payment. Payment is made exclusively by card, through the payment processor Stripe; we never see or store your card details. For every order we issue an invoice [automatically / on request, at the contact email].
4. Delivery
We deliver by courier, nationwide, within the timeframes and at the costs described on the Delivery page. The risk of loss or damage to the product passes to you the moment you receive the parcel.
5. Right of withdrawal (14-day returns)
You have the right to change your mind within 14 days of receiving the parcel, without giving any reason. The concrete steps, the return address and who pays for the return shipping are on the Returns page. Exceptions provided by law: [e.g. personalised products made to your order / sealed products that can't be returned for hygiene reasons once unsealed — delete if not applicable].
6. Guarantee and faulty products
The products come with the legal guarantee of conformity. If a product arrives damaged or doesn't match its description, write to us with a photo as soon as possible and we'll replace it or refund you, at no cost to you.
7. Complaints and dispute resolution
We sort out any problem person to person first, at [contact email]. If we can't reach an agreement, you can turn to [your national consumer protection authority] or to the European online dispute resolution platform (ec.europa.eu/consumers/odr).
8. Personal data
How we use your data (email, name, address, phone) is described in the Privacy policy.
9. Applicable law
These terms are governed by the law of [the seller's country]. We reserve the right to update them; the version that applies is the one shown on the site on the date of your order.